Intelix Warranty Statement

Intelix warrants to the original purchaser of new and B-stock products that the product will be free from defects in material and workmanship for a period of 2 years from the date of purchase from an authorized Intelix reseller, subject to the terms and conditions set forth below.

All Intelix products are guaranteed against malfunction due to defects in materials or workmanship for two years after date of purchase. If a malfunction does occur during the specified period, the defective product will be repaired or replaced at Intelix’s option without charge. As a condition to receiving the benefits of this warranty, you must provide Intelix with documentation that establishes you were the original purchaser of the Intelix products. If you are not the original purchaser, the Intelix equipment must be returned to the original purchaser or another authorized Intelix reseller accompanied by dated documentation of proof of purchase. Please contact Intelix for a list of authorized resellers.

This warranty does not cover: 1) Malfunction resulting from use of the product other than as specified in the user manual; 2) Installation specific wiring; 3) Malfunction resulting from abuse or misuse of the product; 4) Exterior chassis appearance; 5) Malfunction occurring after repairs have been made by anyone other than Intelix or any of its authorized service representatives; 6) Acts of nature; 7) Optional software upgrades or updates.

This warranty will be void if the product’s serial number or quality control sticker has been removed or defaced, or if the product has been altered, subjected to damage or abuse, repaired by any person not authorized by Intelix to make repairs, or installed in any manner that does not comply with Intelix’s recommendations.

This warranty is in lieu of all other warranties, express or implied. Intelix disclaims all other warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

No agent or reseller of Intelix is authorized to modify this warranty or to make additional warranties on behalf of Intelix. Statements, representations or warranties made by any party other than Intelix does not constitute warranties by Intelix. Intelix shall not be responsible or liable for any statement, representation or warranty made by any other person or party.

Intelix Return Statement

Warranty service is only offered after a return authorization (RA) number has been generated by an authorized Intelix factory representative. If you purchased the Intelix goods directly from Intelix, please contact Intelix Applications for an RA number. If you purchased the Intelix good from an authorized Intelix reseller, please contact your authorized reseller for an RA number. This RA number must be clearly referenced on the outside of all packages shipped to Intelix. Intelix Applications must be contacted prior to any return of goods; all return shipments received by Intelix without an RA number will be refused. All shipments must be received within 30 days from the RA number issue date.

At Intelix’s option, Intelix will advance replace failing Intelix goods on approved accounts within 90 days of shipment from Intelix. The advanced replaced goods will be invoiced and payment will be due under standard terms if the failing goods are not received within 14 days of the advanced replacement shipment.

Intelix will match shipping method for units still under warranty. If a unit which is out of warranty needs repair, the dealer must pay for shipping, replacement parts, and a fixed $100/hr* labor fee. Normal Intelix credit terms apply to billable repairs. If a unit is returned and found to work according to factory specifications, a $100 service fee* is billed regardless of warranty status. All repairs are made in a reasonably quoted amount of time; a rush shipment fee of $50* may apply to repairs needing a quicker than usual turn-around time.

All goods outside of the standard warranty period which are repaired by Intelix are covered by an additional 90 day warranty. This 90 day warranty only covers the specific repaired components. All other standard warranty limitations apply.

*Or current applicable rate/fee.
Warranty terms and conditions subject to change and do not apply outside of United States and Canada.
Intelix Warranty is subject to change. Please contact the factory for the most up-to-date information.

Intelix Shipping Statement

By default, Intelix ships all United States and Canadian orders via UPS on Intelix’s account. A $5 handling charge will be applied to orders shipped via non-UPS carriers. Please contact the factory for all shipping estimates. By default, Intelix ships all international orders via UPS on Intelix’s account. A $25 handling charge will be applied to international orders shipped via non-UPS carriers. A $10 handling charge will be applied to international orders shipped via UPS on an account other than Intelix’s. Please contact the factory for all shipping estimates.

A rush shipment fee of $50.00 applies to customer shipments requiring delivery faster than standard quoted delivery schedule.

Intelix Shipping Statement is subject to change. Please contact the factory for the most up-to-date information.