| Intelix
Warranty Statement
Intelix warrants to the original purchaser of new and B-stock
products that the product will be free from defects in material
and workmanship for a period of 2 years from the date of purchase
from an authorized Intelix reseller, subject to the terms
and conditions set forth below.
All Intelix products are guaranteed against
malfunction due to defects in materials or workmanship for
two years after date of purchase. If a malfunction does occur
during the specified period, the defective product will be
repaired or replaced at Intelix’s option without charge. As
a condition to receiving the benefits of this warranty, you
must provide Intelix with documentation that establishes you
were the original purchaser of the Intelix products. If you
are not the original purchaser, the Intelix equipment must
be accompanied by dated documentation of proof of purchase.
This warranty does not cover: 1) Malfunction
resulting from use of the product other than as specified
in the user manual; 2) Installation specific wiring; 3) Malfunction
resulting from abuse or misuse of the product; 4) Exterior
chassis appearance; 5) Malfunction occurring after repairs
have been made by anyone other than Intelix or any of its
authorized service representatives; 6) Acts of nature; 7)
Optional software upgrades or updates.
This warranty will be void if the product’s
serial number or quality control sticker has been removed
or defaced, or if the product has been altered, subjected
to damage or abuse, repaired by any person not authorized
by Intelix to make repairs, or installed in any manner that
does not comply with Intelix’s recommendations.
This warranty is in lieu of all other warranties,
express or implied. Intelix disclaims all other warranties,
express or implied, including, but not limited to, implied
warranties of merchantability and fitness for a particular
purpose.
No agent or reseller of Intelix is authorized
to modify this warranty or to make additional warranties on
behalf of Intelix. Statements, representations or warranties
made by any party other than Intelix does not constitute warranties
by Intelix. Intelix shall not be responsible or liable for
any statement, representation or warranty made by any other
person or party.
Intelix Return Statement
Return service is offered to the original purchaser of the
equipment within 30 days from the original shipment from Intelix.
All items must be in their original factory condition, including
all accessories and packaging. A restocking fee of no less
than 15% applies to all returns. A higher fee may be applied
depending on condition, model, and the age of the equipment.
Intelix reserves the exclusive right to determine the restocking
fee. At Intelix’s option, refunded amounts will be placed
on the original purchaser’s account in the form of a credit.
Returns and service is only offered after a
return authorization (RA) number has been generated by an
authorized Intelix factory representative. This RA number
must be clearly referenced on the outside of all packages
shipped to Intelix. Intelix Applications must be contacted
prior to any return of goods; all return shipments received
by Intelix without an RA number will be refused. All shipments
must be received within 30 days from the RA number issue date.
At Intelix’s option, Intelix will advance replace
failing Intelix goods on direct reseller accounts within 90
days of shipment from Intelix. The advanced replaced goods
will be invoiced and payment will be due under standard terms
if the failing goods are not received within 14 days of the
advanced replacement shipment.
Intelix will match shipping method for units
still under warranty. If a unit which is out of warranty needs
repair, the dealer must pay for shipping, replacement parts,
and a fixed $100/hr* labor fee. Normal Intelix credit terms
apply to billable repairs. If a unit is returned and found
to work according to factory specifications, a $100 service
fee* is billed regardless of warranty status. All repairs
are made in a reasonably quoted amount of time; a rush shipment
fee of $50* may apply to repairs needing a quicker than usual
turn-around time.
All goods outside of the standard warranty period
which are repaired by Intelix are covered by an additional
90 day warranty. This 90 day warranty only covers the specific
repaired components. All other standard warranty limitations
apply.
Intelix Shipping Statement
By default, Intelix ships all United States and Canadian orders
via UPS on Intelix’s account. A $5 handling charge will be
applied to orders shipped via non-UPS carriers. Please contact
the factory for all shipping estimates. By default, Intelix
ships all international orders via UPS on Intelix’s account.
A $25 handling charge will be applied to international orders
shipped via non-UPS carriers. A $10 handling charge will be
applied to international orders shipped via UPS on an account
other than Intelix’s. Please contact the factory for all shipping
estimates.
A rush shipment fee of $50.00 applies to customer
shipments requiring delivery faster than standard quoted delivery
schedule.
*Or current applicable
rate/fee.
Warranty, return, and shipping terms and conditions subject
to change and do not apply outside of United States and Canada.
Please contact the factory for the most up-to-date information.
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